Frequently Asked Questions

Our business provides professional cleaning and janitorial services. We offer a variety of services to meet your needs, including regular cleaning, deep cleaning, and specialized maintenance programs. Contact us to learn more about how we can help.

Yes, we are available around the clock. Our operating hours are 24/7 to better serve our customers and meet their needs at any time.

You can easily request a quote by filling out the form on our website or by giving us a call. One of our experts will be in touch soon to discuss your needs and provide you with an accurate quote for the services you require.

There is no limit to the size of a business we would consider working in. We work in small offices right the way up to large office complexes. In all cases we will visit your site, and sit down and speak with you prior to entering into any formal agreement, and we will ensure that we can commit the right amount of resources to give you the service and level of excellence you expect.

Any cleaning contract that we agree is tailored specifically to your needs, so nothing is set in stone or dictated by us. We have cleaning contracts that require daily cleaning visits and others that are much less frequent. On average, most people require a daily clean, but we are completely flexible and will fit in with your requirements.

Yes, we can always provide qualified personnel to look after your site in the event of sickness or holiday absence. We have a sufficient supply of trained and experienced staff who we can re-deploy at short notice to be inducted to your site and be ready to maintain your cleaning schedule. This provides you with a continuity of service and ensures your expected level of site hygiene and cleaning continues. 

There is no fixed minimum or maximum length of contract, but the cleaning industry standard practice is for a 12-month contract. Most of our customers have been with us for over 5 years, which is above the industry average of 18 months. We deliver consistently superior service levels and our contracts have a 3-month notice period. 

Because we tailor our service to suit your business, there is no standard list of cleaning tasks that we undertake. Effectively, we agree with you what is included, so this may be toilet and washroom cleaning daily, office cleaning weekly, bin emptying daily etc., and you may agree to a deep clean of certain areas on a more infrequent basis. It really is up to you, and we will only agree if we can commit the resources you need for the period of the contract. We also provide close supervision, carry out our own risk assessments applicable to your site and comply with all industry accreditations. 

Yes, you will have direct contact to the directors whom feedback goes through and we direct our operatives.

Our staff undertake rigorous induction training upon joining Elite Contact Cleaning and these standards are regularly monitored by supervisory staff. Where we feel an employee needs specialised training on a specific area we will make immediate arrangements to provide this.

We comply with all legislation with regards the use of cleaning materials and aerosols that can be harmful to the environment. We also work to high standards with regards the discharge of materials, energy usage and any recycling requirements. All our staff are trained in health, safety and environmental best practice and we have systems in place to ensure we are up-to-speed with all current industry legislation.